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LegitGuard Safari Extension

Support

Updated December 25, 2025

Support & Troubleshooting

Getting Started

Installation

  1. Download LegitGuard from the Mac App Store
  2. Open Safari → Settings (or Preferences) → Extensions
  3. Find LegitGuard in the list
  4. Toggle the switch to enable the extension
  5. Click the LegitGuard icon in Safari's toolbar to use it

First Use

  1. Navigate to any website in Safari
  2. Click the LegitGuard icon in the toolbar
  3. The extension will analyze the current page and display results
  4. Review the security checks and risk score

Frequently Asked Questions

General Questions

Q: Is LegitGuard free?
A: Yes, LegitGuard is free to use.

Q: Does LegitGuard work offline?
A: Yes! All analysis happens on your device, so LegitGuard works completely offline.

Q: Will LegitGuard slow down my browsing?
A: No. LegitGuard only analyzes when you click the extension icon. It doesn't run automatically in the background.

Q: Does LegitGuard work with other browsers?
A: Currently, LegitGuard is only available for Safari on macOS. Support for other browsers may be added in the future.

Q: What macOS version do I need?
A: LegitGuard requires macOS 13.0 (Ventura) or later.

How It Works

Q: How does LegitGuard detect dangerous websites?
A: LegitGuard uses pattern-based algorithms to analyze domain names, URLs, and website characteristics. It checks for suspicious patterns like typosquatting, suspicious TLDs, phishing keywords, and more.

Q: Is LegitGuard 100% accurate?
A: No security tool is 100% accurate. LegitGuard uses heuristics and pattern detection, which means it may occasionally flag legitimate sites as suspicious (false positives) or miss some sophisticated attacks (false negatives). Always use your judgment.

Q: Why does a legitimate website show as suspicious?
A: LegitGuard uses pattern-based detection, which may flag legitimate sites that happen to match suspicious patterns (e.g., using a less common TLD, having certain keywords). If you believe a site is incorrectly flagged, please report it.

Q: Can I trust a "Looks Safe" result?
A: A "Looks Safe" result means the site doesn't match known suspicious patterns, but you should still exercise caution, especially when entering personal information or making payments.

Privacy Questions

Q: Does LegitGuard collect my browsing data?
A: No. LegitGuard does not collect, store, or transmit any browsing data. All analysis happens locally on your device.

Q: Does LegitGuard send URLs to external servers?
A: No. LegitGuard never sends any data to external servers. All analysis is performed on your device.

Q: Does LegitGuard use tracking or analytics?
A: No. LegitGuard does not use any tracking or analytics tools.

Q: What permissions does LegitGuard need?
A: LegitGuard requires access to the current tab's URL to perform analysis. This is the minimum permission needed for the extension to function.

Technical Issues

Q: The extension icon is missing from the toolbar
A:

  1. Go to Safari → Settings → Extensions
  2. Find LegitGuard and ensure it's enabled
  3. Check that the toolbar button is enabled in the extension settings
  4. Right-click the Safari toolbar and ensure LegitGuard is checked

Q: The popup doesn't show results
A:

  1. Make sure you're on a webpage (not about:blank or chrome:// pages)
  2. Try refreshing the page and clicking the icon again
  3. Check the browser console for any error messages
  4. Try disabling and re-enabling the extension

Q: Analysis takes too long
A: Analysis should be nearly instantaneous. If it's slow:

  1. Check if you're on a very long URL
  2. Try refreshing the page
  3. Restart Safari if the issue persists

Q: The extension shows an error message
A:

  1. Make sure you're on a valid webpage (not Safari's internal pages)
  2. Try refreshing the current page
  3. Disable and re-enable the extension
  4. Restart Safari

Q: Results seem incorrect
A: LegitGuard uses pattern-based detection and may occasionally produce false positives or false negatives. If you encounter incorrect results:

  1. Check which specific checks failed
  2. Understand that pattern detection isn't perfect
  3. Use the results as one factor in your decision-making

Reporting Issues

Q: How do I report a bug?
A: Please contact us at support@spexop.com with:

  • Description of the issue
  • Steps to reproduce
  • macOS version
  • Safari version
  • Screenshots if applicable

Q: How do I suggest a feature?
A: We welcome feedback! Contact us at support@spexop.com with your suggestions.

Q: Can I report false positives?
A: Yes, please report false positives to help us improve the detection algorithms. Include the website URL and which checks were incorrectly flagged.

Troubleshooting Steps

Extension Not Working

  1. Check Extension is Enabled

    • Safari → Settings → Extensions
    • Ensure LegitGuard toggle is ON

  2. Check Toolbar Button

    • Right-click Safari toolbar
    • Ensure LegitGuard is checked
    • Drag to desired position if needed

  3. Restart Safari

    • Quit Safari completely (Cmd+Q)
    • Reopen Safari
    • Try the extension again

  4. Reinstall Extension

    • Safari → Settings → Extensions
    • Disable LegitGuard
    • Quit Safari
    • Reinstall from Mac App Store
    • Enable the extension

Analysis Issues

  1. No Results Shown

    • Ensure you're on a valid webpage (http:// or https://)
    • Try refreshing the page
    • Check browser console for errors

  2. Incorrect Results

    • Review which specific checks failed
    • Consider that pattern detection may produce false positives
    • Report incorrect results for improvement

Performance Issues

  1. Slow Analysis

    • Analysis should be instant
    • If slow, try refreshing the page
    • Restart Safari if issue persists

  2. Extension Slows Safari

    • LegitGuard only runs when you click the icon
    • It shouldn't affect Safari performance
    • If experiencing slowdowns, try disabling other extensions to isolate the issue

System Requirements

  • macOS: 13.0 (Ventura) or later
  • Safari: Latest version recommended
  • Storage: Minimal (extension size only)
  • Internet: Not required (works offline)

Contact Support

For additional support:

Version Information

Current version: 1.0

Check for updates in the Mac App Store.

Note: LegitGuard is a security analysis tool that helps identify potentially dangerous websites. However, it should be used as one factor in your security decision-making process. Always exercise caution when visiting unknown websites and never share sensitive information on sites you don't trust.