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Support

Request Runner Chrome Extension - Support Information

Contact Support

For support requests, questions, bug reports, or feature suggestions, please contact us at:

Email: support@spexop.com

We aim to respond to all support inquiries within 24-48 hours during business days.

Before Contacting Support

To help us assist you more effectively, please check the following resources:

Documentation

Common Questions

Before contacting support, please review our troubleshooting guide which covers:

  • Extension context invalidation errors
  • URL validation errors
  • Header and request body validation issues
  • Missing environment variables
  • Network errors and CORS issues
  • License verification problems
  • Storage errors
  • Free tier limitations

What to Include in Your Support Request

When contacting support, please include the following information:

For Bug Reports

  • Extension Version: Found in Options → About (e.g., 1.0.0)
  • Chrome Version: Found in chrome://version/
  • Operating System: Windows, macOS, or Linux with version
  • Description: Clear description of the issue
  • Steps to Reproduce: Detailed steps to reproduce the problem
  • Expected Behavior: What you expected to happen
  • Actual Behavior: What actually happened
  • Error Messages: Any error messages shown (screenshot if possible)
  • Console Errors: Check browser DevTools Console for errors (F12 → Console tab)

For Feature Requests

  • Feature Description: Clear description of the requested feature
  • Use Case: Why this feature would be helpful
  • Expected Behavior: How you envision the feature working

For License Issues

  • Email Address: Email used for license activation (partial is fine for privacy)
  • Issue Description: What problem you're experiencing
  • Error Messages: Any error messages shown
  • When It Started: When the issue first occurred

For General Questions

  • Question: Your question or inquiry
  • Context: Any relevant details about your use case

Extension Information

About Request Runner

Request Runner is a Chrome extension that provides API testing capabilities directly within Chrome DevTools. It allows developers to:

  • Test API endpoints with various HTTP methods (GET, POST, PUT, PATCH, DELETE, etc.)
  • Manage environment variables for different configurations
  • Organize requests into collections and folders
  • Generate code snippets (cURL, fetch, axios)
  • Import requests from Chrome's Network tab
  • Save and replay request history

System Requirements

  • Browser: Google Chrome (latest version recommended)
  • Permissions:
    • Storage (for saving request history and configurations)
    • Host permissions (for making API requests)
    • Alarms (for background license verification)

Extension Features

Free Tier

  • Basic HTTP request execution
  • Request history (up to 10 requests)
  • cURL code generation
  • One environment with 3 variables
  • One folder with 5 requests

Pro Tier

  • Unlimited request history (up to 5,000 entries)
  • Unlimited environments and variables
  • Unlimited folders and requests per folder
  • Advanced code generation (fetch, axios, TypeScript)
  • Network request import
  • Export/Import functionality

License Information

Pro License

Request Runner offers a freemium model with optional Pro licenses. Pro licenses can be purchased through Gumroad:

License Activation

To activate your Pro license:

  1. Go to Options page (chrome://extensions → find Request Runner → Options)
  2. Navigate to the License tab
  3. Enter your email and license key from your purchase receipt
  4. Click "Activate Pro Features"

For license-related issues, please contact support with your purchase information.

Privacy and Data

Request Runner is designed with privacy in mind:

  • All data is stored locally on your device
  • No data is transmitted except for license verification (Pro users only)
  • No analytics or tracking
  • No data sharing with third parties
  • Sensitive data is encrypted at rest

For detailed information, please review our Privacy Policy.

Getting Help

Quick Links

Extension Settings

Access the extension settings:

  1. Open Chrome and navigate to chrome://extensions/
  2. Find "Developer Tools - Request Runner"
  3. Click "Options" to open the settings page

The Options page includes:

  • License: Activate Pro licenses and view license status
  • Environments: Manage environment variables
  • General: Data management and appearance settings
  • About: Extension information and links

Known Issues and Limitations

Free Tier Limitations

Free tier users have the following limitations:

  • History: Limited to last 10 requests
  • Environments: 1 environment with up to 3 variables
  • Folders: 1 folder with up to 5 requests
  • Code Generation: 5 copy operations per day for fetch/axios

These limitations can be removed by upgrading to Pro.

Technical Limitations

  • CORS: Some APIs may block requests due to CORS policies
  • Request Size: Maximum request body size is 10MB
  • Storage: Chrome storage limit applies (typically 10MB)
  • GET/HEAD/OPTIONS: These methods cannot include request bodies per HTTP specification

Feedback and Suggestions

We welcome your feedback and suggestions! Please send them to support@spexop.com with "Feedback" or "Feature Request" in the subject line.

Your feedback helps us improve Request Runner for all users.

Updates

Request Runner is actively maintained and updated. Updates are distributed through the Chrome Web Store automatically when you have auto-updates enabled.

To check for updates manually:

  1. Go to chrome://extensions/
  2. Enable "Developer mode" (top right)
  3. Click "Update" button if available

Additional Resources

  • Chrome Web Store: Find Request Runner on the Chrome Web Store
  • Extension Options: Access via chrome://extensions/ → Options
  • Chrome DevTools: Press F12 to open DevTools, then select Request Runner tab

Support Email: support@spexop.com

Last Updated: December 27, 2025